Refunds and cancellation

This policy explains cancellations and refunds for Zhon1 Tech Pty Ltd (ABN 84 700 514 478) software subscriptions. Refunds for website projects are covered in our Web Services Terms.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major failure, you are entitled to cancel and get a refund for the unused part, or compensation for the drop in value. For problems that are not major failures, we will fix the problem within a reasonable time, and if we don't, you can choose a refund. Nothing in this policy limits those rights.

Cancelling a subscription

• You can cancel at any time from Billing in your account (Account Owner only), or by emailing support@zhon1tech.com.
• When you cancel, your subscription will not renew. Your access continues until the end of the period you have already paid for.
• There are no cancellation fees.

When we refund

On top of your rights under the Australian Consumer Law, we refund:

• Annual plans cancelled within 14 days of the first payment or of an annual renewal: a full refund of that annual payment, if you ask within those 14 days.
• Charges made in error, such as a duplicate charge: a full refund of the error.
• When we change the Service or our terms in a way that is materially worse for you, or stop offering a product: a pro-rata refund for the unused part of your paid period (as set out in the Customer Agreement).

Otherwise, monthly payments are not refunded for partial months, because you keep access until the end of the month you have paid for.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days of approval.

Contact

Email support@zhon1tech.com with your business name and the invoice number. We respond within 2 business days.